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Bournville Primary School

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Complaints Procedures

The Extend Learning Academies Network (ELAN) is required to have a complaints procedure that meets the standards set out in the Education (Independent School Standards (England) Regulations 2014 Schedule 1, Part 7.

Each academy within ELAN aims to work in partnership with parents and the community and maintain open and positive relationships. Careful consideration will be given to all concerns and complaints and they will be dealt with as quickly as possible. We aim to resolve any complaint through dialogue and mutual understanding and will ensure sufficient opportunity is given for any complaint to be fully discussed, and resolved.

A ‘concern’ may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’. A complaint may be generally defined as ‘an expression of dissatisfaction however made, about actions taken or lack of action’. Any person, including members of the general public may make a complaint; an academy must not limit complaints to parents or carers of children who are registered at the academy.

ELAN Complaints Procedure Flowchart

To contact Headteacher Mrs. Berry please contact the school office in the first instance on 01934 427130.

To contact the Chair of Governors, please email: cofg@bournville.org or write to Mrs. Denise Hunt at the school postal address. 

 

To contact Extend Learning Academies Network please call 01934 427134 or email office@extendlearning.orgExtend Learning Academies Network Chief Executive Officer: Mr. Adam Matthews.

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